We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kountryoutdoors9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kountryoutdoors9@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kountryoutdoors9@gmail.com.

Refund & Return Policy

At Kountry Living Outdoors, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be in its original packaging.
• Be free of stains, odors, pet hair, or damage.

Items that do not meet these requirements may be returned to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Personalized or custom-made products
• Items marked "Non-Returnable"

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at [kountryoutdoors9@gmail.com].

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll make it right as quickly as possible.

Exchanges

Need a different size?

We're happy to exchange eligible items (subject to inventory availability). If your requested size is unavailable, you'll receive store credit or a refund.

Return Shipping

Customers are responsible for return shipping costs unless:

• We shipped the wrong item.
• The item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return is received and inspected, we'll notify you by email regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable.

How to Start a Return

To begin a return, please email:

[kountryoutdoors9@gmail.com]

Include:

• Order Number
• Full Name
• Reason for Return

We'll send you return instructions within 1–2 business days.

Need Help?

If you have any questions regarding your order, we're always happy to help.

Email: [kountryoutdoors9@gmail.com]

Thank you for supporting Kountry Living Outdoors!